Repeated failures when taking photos of your ID or during the liveness check for Binance KYC are common issues. This article provides solutions based on different scenarios. Download entry: Binance official website, mobile Binance official App, and if you haven't installed the App on iOS, see the iOS installation tutorial.
1. Common Reasons for KYC Failures
| Failure Point | Reason | Solution |
|---|---|---|
| Camera won't open | Permission not granted | Grant permission in settings |
| ID photo is blurry | Lighting / Shaking | Use white light and hold steady |
| ID not recognized | Glare / Wear and tear | Change lighting / Try both sides |
| Liveness check failed | Moving too fast / Exaggerated expressions | Perform the requested movements slowly |
| Stuck after submission | Network / Backend issue | Wait a few hours and try again |
2. Camera Permissions
Android
Settings → Apps → Binance → Permissions → Camera → Allow. "Allow all the time" or "Allow only while using the app" both work, as KYC only needs it once.
iOS
Settings → Binance → Camera → Turn On. If you don't see this toggle, it means you previously denied the permission—uninstalling and reinstalling the App will prompt you again.
3. ID Photography Tips
Lighting
White LED light is best, followed by natural light. Avoid:
- Warm yellow light (distorts the color of the ID)
- Strong direct sunlight (causes glare)
- Light source behind you (underexposes the ID)
Ideal environment: a white tabletop + soft overhead lighting.
Focusing
Move your phone slowly to let the camera auto-focus. Wait until you hear the focus confirmation sound before taking the photo.
Fully Inside the Frame
All four edges of the ID must be inside the frame, and none of the corners should stick out. The system will automatically detect the edges and prompt you.
Glare
The plastic laminated surface of an ID is prone to glare. Tilt the ID by 5-10° to avoid reflections from the light source.
4. Liveness Check Tips
1. Take Off Your Glasses
Glare from glasses can cause eye recognition to fail. Take them off first, and put them back on after you pass.
2. Range of Movement
When prompted to blink / open your mouth / turn your head, do not make exaggerated movements:
- Blink: slowly close your eyes for 1 second, then open them
- Open mouth: open and close naturally, don't exaggerate
- Turn head: turn left and right by 10-15°; turning too much will take you out of the frame
3. Lighting
Ensure even frontal lighting on your face. Backlighting (having a window behind you) or strong shadows will cause failures.
4. Distance
Keep the phone 30-40cm away from your face. Too close and your face will be out of the frame; too far and your face will be too small to recognize.
5. Keep Your Hands Steady
It's best to use a phone stand. Handheld shaking can easily cause the continuous frames of the liveness check to misalign.
5. Worn / Old IDs
IDs that have been used for many years will suffer from wear and tear, increasing the difficulty of recognition. Suggestions:
- Try the other side (try both the front and the back)
- Switch to a brighter environment
- Use a different device (phones with higher megapixel cameras are easier to recognize)
If it really won't pass:
- Contact Binance customer service for a manual review
- Provide alternative supporting documents (such as a passport or a regional travel permit)
6. Limits on KYC Failure Attempts
Binance limits the number of daily KYC failure attempts (around 5-10 times). After multiple failures, the system will enter a 24-hour cooldown period. Do not try frantically at this point; wait for the cooldown to end before trying again.
7. Special Scenarios
Dual Citizenship
Submit KYC using only one nationality. It is difficult to change once submitted.
Users from Hong Kong, Macau, and Taiwan
Hong Kong and Macau resident ID cards / Taiwan ID cards are supported. The system determines this based on the region.
Overseas Identity
Passports and local driver's licenses can be used as KYC documents.
KYC Tiers
Binance has "Basic KYC", "Intermediate", and "Advanced" tiers. Basic KYC already supports most trading; Advanced (Proof of Address) requires utility bills, etc.
8. Security During KYC
1. Do Not Do This on Public WiFi
KYC uploads contain sensitive information. Home WiFi or mobile data is much safer.
2. Do Not Send IDs to Customer Service
Binance customer service will never ask you to send your ID photo in a private chat. Any "customer service" requesting you to send your ID privately is a phishing attempt.
3. Handle Temporary Files After KYC
You can delete the KYC photos from your phone's gallery (they are already on Binance's servers). Otherwise, they might be leaked if you lose your phone.
FAQ
Q1: How long does KYC take to pass? Usually 5-30 minutes. Complex cases can take 1-3 business days.
Q2: Will my assets be frozen if KYC fails? No. However, certain features (high-value withdrawals, futures trading) require KYC to be used.
Q3: Can I redo KYC if I get a new ID? Yes. Go to Account Security → Re-verify. However, there is a limit on the number of changes allowed per year.
Q4: Can I use an iPad camera for KYC? Yes. The iPad's rear camera quality is sufficient to take photos of documents. However, for the liveness check, using an iPhone is recommended (the front-facing camera's position is better).