If your account balance hasn't increased after depositing, this guide will show you how to locate your funds across three layers: on-chain, platform, and support. Download links: Binance website, mobile Binance official app, and for iOS users without the app, see the iOS install guide.
1. 4-Step Troubleshooting Flow
| Step | Action | Time Required |
|---|---|---|
| 1 | Find your TXID | 1 minute |
| 2 | Check status on block explorer | 2 minutes |
| 3 | Check Binance deposit history | 1 minute |
| 4 | Contact support | Varies |
2. Step 1: Find Your TXID
The TXID is the unique identifier of an on-chain transaction. Copy it from the transaction history of the wallet or exchange you withdrew from.
Format: A 64-character string (e.g., 0xabc123...).
3. Step 2: Check the Block Explorer
| Network | Explorer |
|---|---|
| TRC20 | tronscan.org |
| ERC20 | etherscan.io |
| BEP20 | bscscan.com |
| Solana | solscan.io |
| BTC | blockchain.com |
Paste your TXID into the corresponding block explorer and look for:
- Status: Success / Pending / Failed.
- Confirmations: This must meet Binance's requirements to be credited (e.g., 19 for TRC20, 12 for ERC20).
- From / To: Verify the sender and receiver addresses.
4. Step 3: Binance Deposit History
Go to Binance → Wallet → Deposit History → find the record matching your time.
Understanding Statuses
- "Processing": Confirmed on-chain, Binance is crediting the funds (usually takes a few minutes).
- "Completed": Arrived, your balance has increased.
- "Awaiting Network Confirmation": Still waiting on-chain (check the block explorer for progress).
- "Failed": Wrong network chosen or incorrect address.
5. Step 4: Contact Support
If the transaction has been confirmed on-chain for over 30 minutes but still isn't showing in your Binance deposit history:
- Open a "Deposit Not Arrived" support ticket.
- Provide the TXID, network type, and time.
- Customer support will handle it within 1-3 business days.
6. Common Causes
Cause 1: Wrong Network Chosen
You selected ERC20 when withdrawing, but deposited into a TRC20 address on Binance. Refer to our previous guide on how to handle this.
Cause 2: Deposited to an Old Address
Binance occasionally updates addresses. If you copied an old, cached address, you sent funds to an inactive destination. Always generate a fresh address in the app before depositing.
Cause 3: Network Congestion
During high-gas periods on ERC20, taking 30 minutes is normal. For BTC, it might take hours during low-fee periods.
Cause 4: Large Amount Risk Control
Certain large or high-frequency deposits trigger risk control reviews, requiring 1-2 business days for manual clearance.
Cause 5: Compliance Review
If Binance's system flags the source of funds (e.g., coming from a monitored on-chain address), the deposit will be paused for review.
7. How to Avoid Issues
1. Test Small Amounts First
Always send 5-10 USDT to verify it arrives before transferring a large sum.
2. Double-Check the Address
Verify the first 8 and last 8 characters character by character before hitting send.
3. Refresh Your Cached Addresses
Always generate your address live from the app for every deposit; do not rely on old saved addresses.
4. Use Memos When Required
Some coins (like EOS, XRP) require a Memo or Tag. Missing this will result in lost funds.
8. Recovery Process
If you chose the wrong network or address, Binance offers a "Recovery" service:
- Submit a recovery application via customer support.
- Provide your TXID and explain the error.
- After review, Binance will retrieve the funds from the blockchain (only if they possess the private keys for the destination address).
- This usually incurs a processing fee.
Not all errors can be recovered. Transfers to completely unrelated addresses are lost forever.
FAQ
Q1: Why hasn't Binance updated when there is already 1 confirmation on-chain? Binance requires multiple confirmations (12-19 depending on the network). Wait until the count is met.
Q2: What should I do if my USDT deposit says "Under Review"? It's undergoing a compliance check. Wait 1-3 business days.
Q3: Can I expedite the process? You can check progress in your support ticket, but spamming support will not speed up the review.
Q4: How long until I give up hope on a wrong address? If sent to an entirely unrelated address, it's gone. If sent to another Binance-owned address, it can be recovered.